As an accountant, what are your biggest complaints about QuickBooks?

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Posted by al-fn (Questions: 36, Answers: 44)
Asked on 6 June 2020 11:19 am
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QuickBooks is a comprehensive accounting software for small businesses. It offers solution to small business finance, covering all the essentials from payroll, to estimates and invoicing, along with employee time tracking.

Some issues and complaints about QuickBooks are the following:

  •  The software is at times slow to manually process data.. From creating invoices to even banking/cash book transactions. This can create major limitations when attempting to modify data within the software or correct recording errors
  •  It has limited reporting formats. The reports are basic with only the essentials and not enough options for customizing reports, such as with different columns, custom menus or dropdowns
  •  Payroll and employee data entry is lacking being difficult to keep track and having the need for a lot of manual work
  •  There is no 24/7 support. Helpline is only available via chat and phone 12 hours per day during the week and between 6 am and 3 pm PCT on Saturday. This means that problems may not be resolved instantly, being frustrating as well as creating issues on the workflow
  •  Customer service and support at times is insufficient being slow and lacking in expertise and training in crucial areas
  •  Increases in the product price rates throughout years, as well as additional charges for each software feature
  •  Users at times have issues connecting banks and downloading transactions. This means time is consumed on attempting to sync the banks and then manually entering transactions, which wastes time and defeats the purpose of having the feature
  •  Desktop version for Mac is limited, requiring a lot of manual work
  •  Audit trails can be confusing
  •  Updates can be deployed with the system shutting down for the update, even during the business day. This could be disruptive to the flow of work, especially if timelines need to be met. Updates are unexpected and there is no opportunity to request a schedule slot for another time
Marked as spam
Posted by al-fn (Questions: 36, Answers: 44)
Answered on 6 June 2020 11:20 am
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asked 1 month ago by al-fn